Privacy Policy

Last updated July 24, 2026

Mercy Wholesale Company values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Mercy Wholesale mobile application, and related services (collectively, the "Platform").

By accessing or using our Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name

  • Business Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • Company Registration Details (if applicable)

  • VAT/GST Number (if applicable)

Account Information

  • Username

  • Password (encrypted)

  • Order History

  • Wishlist

  • Saved Addresses

Payment Information

We do not store your debit card, credit card, or banking information.

Payments are securely processed through trusted third-party payment providers such as:

  • eSewa

Each payment provider has its own Privacy Policy.

2. Information Collected Automatically

When you use our Platform, we may automatically collect:

  • Device Information

  • Device Model

  • Operating System

  • IP Address

  • Browser Type

  • App Version

  • Login Time

  • Crash Reports

  • Analytics Data

This information helps us improve our services.

3. Location Information

With your permission, we may collect your location to:

  • Calculate delivery availability

  • Estimate shipping charges

  • Improve delivery services

You may disable location access through your device settings.

4. Camera and Photo Access

The Platform may request access to:

  • Camera

  • Photo Gallery

This is used only when you upload:

  • Business documents

  • Profile pictures

  • Product-related images

  • Payment receipts

We never access your photos without your permission.

5. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Process orders

  • Deliver products

  • Process payments

  • Provide customer support

  • Send order updates

  • Improve our products and services

  • Prevent fraud

  • Comply with legal obligations

6. Marketing Communications

With your permission, we may send:

  • Promotional offers

  • Discounts

  • New product announcements

  • Service updates

You may opt out at any time.

7. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Delivery partners

  • Payment gateway providers

  • Technology service providers

  • Legal authorities when required by law

All partners are required to protect your information.

8. Data Security

We use industry-standard security measures including:

  • SSL Encryption

  • Secure Authentication

  • Access Controls

  • Firewall Protection

  • Secure Cloud Infrastructure

Although we take reasonable precautions, no online service is completely secure.

9. Data Retention

We retain your information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When no longer required, your data is securely deleted or anonymized.

10. Cookies

Our website may use cookies to:

  • Remember your preferences

  • Improve user experience

  • Analyze website traffic

  • Enhance security

You can disable cookies through your browser settings.

11. Children's Privacy

Our Platform is intended for users who are at least 18 years old or legally authorized to operate a business.

We do not knowingly collect information from children.

12. Third-Party Services

Our Platform may integrate with third-party services including:

  • Google Analytics

  • eSewa

Your use of these services is governed by their respective privacy policies.

13. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your account

  • Request a copy of your data

  • Withdraw your consent

  • Object to certain processing activities

To exercise these rights, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated effective date.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Mercy Wholesale

Email: [email protected]

Website: https://www.mercywholesale.com

Address: Kathmandu

Phone: 9851053405